亲爱的朋友，你好，首先，我们在上周的邮件中已经明确回复你所提出的问题。

亲爱的朋友，你好，

首先，我们在上周的邮件中已经明确回复你所提出的问题。但是到目前为止，我们没没收到你的回复。
其次，关于你所说的配件的问题。请你说明具体是什么的问题？
最后，无论是我们的产品有产生什么样的问题，我们都会尽力帮你解决的。
期待您的回复。

結果 (英文) 1:

Dear friends, Hi,First of all, has made it clear in a message last week, we answer your questions. But so far, we haven't received your reply.Secondly, questions about accessories that you say. Please explain what problem?Finally, no matter what problems is our product, we will do our best to help you out.Looking forward to your reply.

結果 (英文) 2:

Dear friends, Hello,

first of all, we have a clear reply to a question raised by you in last week's message. But so far, we did not receive your reply.
Secondly, with regard to what you said fitting problems. You explain specifically what the problem?
Finally, regardless of our products, what kind of problems, we will try to help you solve.
Looking forward to your reply.